Shipping policy

At Desi Khana, we are dedicated to providing a seamless shopping experience and ensuring that our delicious, ready-to-eat meals arrive at your doorstep in perfect condition.

Below is our comprehensive domestic shipping policy:

1. Shipping Locations:

We offer domestic shipping across India, with a few exceptions in select states. Please enter your postal code during checkout to confirm if delivery is available in your area.

For special accommodations, feel free to contact us at 9702220909 or drop a WhatsApp message. We will get back to you asap.

2. Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays may take slightly longer to process. To ensure the smooth delivery of your order, our customer care team will call you before dispatching your order.

3. Shipping Time: Delivery times vary depending on your location. On average, orders are delivered within 3-7 BUSINESS DAYS. Please note that deliveries to remote or rural areas may take slightly longer.

4. Shipping Charges: Shipping charges are calculated at checkout based on your location and the size of your order. We aim to offer affordable shipping options.

For Air Express or Fast Track shipping requests, additional charges will be applicable, which will be absorbed by the customer at actual cost. Please contact us at 9702220909 for expedited shipping requests.

5. Order Tracking: Once your order has been dispatched, you will receive a tracking number via email, WhatsApp or SMS. You can use this tracking number to monitor the status of your order in real-time.

6. Packaging: We take great care in packaging our products securely to prevent any damage during transit. Our packaging ensures that the integrity of our freeze-dried meals remains intact, so you can enjoy them just as they were intended.

7. Delivery Issues: If you encounter any issues with your delivery, such as delays, damaged, or missing items, please contact our customer service team immediately at 9702220909 or send us a WhatsApp message. We are committed to resolving any issues promptly.

8. Returns and Exchanges: Due to the nature of our food products, returns or exchanges are unavailable once items are dispatched. Kindly inspect the order upon receipt for any damaged or defect immediately upon arrival. Please contact us within 24 hours of receiving your order.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. For more details, please refer to our Refund Policy.

Thank you for choosing Desi Khana! We are dedicated to delivering authentic, tasty, and convenient Indian food to your doorstep—For Everyone, Everywhere, Every Day!